Frequently Asked Questions
Everything you need to know about your Kangol order.
How do I determine my correct hat size?
To find your perfect fit, measure the circumference of your head approximately one inch above your eyebrows. You can then refer to our detailed Size Guide found on each product page to match your measurement to our Small through XXL range.
What is your return policy for headwear?
We accept returns of unworn, unwashed items with original tags attached within 30 days of purchase. Please note that for hygiene reasons, headwear must be in its original condition to qualify for a full refund.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental United States. We also offer expedited shipping options at checkout if you need your Kangol gear sooner.
Do you ship internationally?
Yes, The Official Kangol Store ships to most countries worldwide. International shipping rates and delivery times vary by destination and will be calculated during the checkout process.
How should I clean and care for my Kangol hat?
Care instructions vary by material. Most of our wool and Bermuda fabric hats should be spot cleaned with cold water and a light detergent. Never machine wash your hat as it may compromise the shape and integrity of the fabric.
Are the products sold here authentic Kangol?
Yes, as The Official Kangol Store, we guarantee that every item sold on our website is 100% authentic, featuring the iconic kangaroo logo and the premium craftsmanship the brand is known for.